This accessibility statement applies to the City of Helsinki’s Sustainable Helsinki website. The site address is https://kestavyys.hel.fi/.
The objective of the city
As regards the accessibility of digital services, Helsinki aims to reach at least Level AA or above as set forth in the WCAG guidelines in so far as is reasonably practical.
Compliance status
This website meets the statutory critical accessibility requirements in accordance with Level AA of the WCAG 2.1 with the following deficiencies.
Non-accessible content
The content mentioned below does not yet meet all of the statutory accessibility requirements.
Observed shortcomings
The site contains descriptors whose information is unavailable in an accessible format (WCAG 2.1: 1.4.5 Images of Text).
The site contains several links with ambiguous link text (“Read more” )(WCAG 2.1: 2.4.4 Link Purpose (In Context)).
The site contains links that open a new tab or PDF file without warning (WCAG 2.1: 2.4.4 Link Purpose (In Context)).
The site contains information in Power BI charts that are difficult to read with a screen reader (WCAG 2.1: 1.1.1 Non-text Content, 1.3.1 Info and Relationships).
Correcting shortcomings
The deficiencies will be corrected in 2023.
Obtaining information in an accessible form
Due to these deficiencies, you can request the non-accessible content from the administrator of this website.
City Executive Office, Communications Department, External Communications, city.helsinki@hel.fi
Preparing an accessibility statement
This statement was prepared on 21 February 2022.
Assessment of accessibility
The working instruction and procedures of the City of Helsinki were followed when evaluating the accessibility of the site, with the aim of ensuring that websites are accessible at all stages of the work process.
Accessibility was evaluated by means of an audit by a third-party expert as well as self-evaluation.
Accessibility was evaluated using a programmatic accessibility auditing tool as well as by manually reviewing the site and content.
Defects reported by the evaluation tools were reviewed and, if necessary, corrected.
The third-party expert audit was carried out by Unicus Oy.
Updating the accessibility statement
When website technology or content changes, its accessibility must be ensured through constant monitoring and periodic checks. This statement will be updated in conjunction with website changes and accessibility evaluations.
Feedback and contact information
The entity responsible for site accessibility:
City Executive Office, Communications Department, External Communications, city.helsinki@hel.fi
Reporting non-accessible content
If users feel that accessibility requirements have not been met, they can report the issue by email to helsinki.palaute@hel.fi or through the feedback form at www.hel.fi/palaute.
Requesting information in an accessible format
If users feel that content on the website is not available in a format accessible to them, they can request the information by email at helsinki.palaute@hel.fi or through the feedback form www.hel.fi/palaute. The aim is to reply to the enquiry within a reasonable time frame.
Legal protection of accessibility, Enforcement procedure
If a user feels that their report or enquiry has not received a response or that the response is unsatisfactory, they can report the issue to the Regional State Administrative Agency of Southern Finland. The website of the Regional State Administrative Agency of Southern Finland explains in detail how the matter will be processed.
Regional State Administrative Agency of Southern Finland
Accessibility Monitoring Unit
www.saavutettavuusvaatimukset.fi
saavutettavuus@avi.fi
Switchboard: +358 295 016 000
Open: Mon–Fri 8.00–16.15
The City of Helsinki and accessibility
The city promotes the accessibility of digital services by streamlining publishing work and organising accessibility-related training for its staff.
The accessibility level of websites is monitored constantly during their maintenance. Immediate action will be taken if deficiencies are found. The aim is to carry out the necessary modifications as quickly as possible.
The disabled and users of assistive technologies
The city provides counselling and support for the disabled and users of assistive technologies. Support is available on guidance sites announced on the city’s website and through telephone counselling.
Approval of the accessibility statement
This statement was approved on 22 February 2022 by
City Executive Office, Communications Department, External Communications
city.helsinki@hel.fi
City of Helsinki